Reason Codes

These reason codes can appear during payer authentication transactions. For a complete list of reason codes, go to Reason Codes for the Simple Order API.
100
Transaction was successful.
101
The request is missing one or more required fields. Possible action: See the response fields
missingField_0
through
missingField_N
for the missing fields. Possible action: Resend the request with the complete information.
102
One or more fields in the request contains invalid data. Possible action: See the response fields
invalidField_0
through
invalidField_N
for the invalid fields. Possible action: Resend the request with the correct information.
150
Error: General system failure. Possible action: Wait a few minutes and resend the request.
151
Error: The request was received, but a server time-out occurred. This error does not include time-outs between the client and the server. Possible action: Wait a few minutes and resend the request.
152
Error: The request was received, but a service time-out occurred. Possible action: Wait a few minutes and resend the request.
234
A problem exists with your
Cybersource
merchant configuration. Possible action: Do not resend the request. Contact customer support to correct the configuration problem.
261
The merchant account set up is either invalid or missing on the acquirer’s gateway. Possible action: Check the merchant account configuration.
465
Encountered a Payer Authentication problem. Payer could not be authenticated. Possible action: Authenticate the cardholder before continuing with the transaction.
475
The cardholder is enrolled in Payer Authentication. Possible action: Authenticate the cardholder before continuing with the transaction.
476
Payer could not be authenticated. Possible action: Authenticate the cardholder before continuing with the transaction.
478
Strong customer authentication (SCA) is required for this transaction.