On This Page

Refund a Payment

This section describes how to issue a refund.

Endpoints

Production:
POST
https://api.cybersource.com
/pts/v2/payments/
{id}
/refunds
Test:
POST
https://apitest.cybersource.com
/pts/v2/payments/
{id}
/refunds
The
{id}
 is the request ID contained in the original transaction request.

Response Statuses

Cybersource
 responds to your request with one of these possible statuses in the
status
 response field.
  • FAILED
    : The request is not successful due to the PPRO supported payment method declining the request. Send a new refund request.
  • INVALID_REQUEST
    : The request is not successful due to invalid information in the request. Send a new sale request.
  • PENDING_FUNDS
    : The request is not successful due to either a financial limitation, legal restriction, or operational reason, such as money-holding regulations or anti-money laundering (AML) regulations. Send a new refund request.
  • REFUNDED
    : The request is successful and the refund is complete. No further action is needed.
  • SERVER_ERROR
    : The request is not successful due to a system timeout error. Resend the refund request.