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Make a One Time Payment After Migrating

After migrating from legacy Recurring Billing to the new Recurring Billing, one-time payments are initiated differently. To make a one-time on demand payment, submit a Make Payment request in the Token Management module of the
Cybersource
Business Center
.
Perform this task only after the
payment synchronization period
 is complete. See Payment Synchronization Period.
  1. To request a one-time payment when you use the new Recurring Billing system:
  2. Log in to your
    Cybersource
     account at the
    Business Center
    .
  3. On the left navigation panel, click
    Token Management
     and
    Customers
    . The Token Management Customer screen appears.
  4. Enter your search criteria in Search Results pane and click
    Search
    . The Search Results pane lists all customer tokens that match your search criteria.
  5. Click the Token ID link for the customer token for which you want to view details. The Customer Details screen appears and shows more information about the selected customer token.
  6. In the Payment Methods pane, click the linked Token ID. The Customer Details screen refreshes and shows additional information in the Billing Information, Payment Information, and Payment History panes.
  7. Click
    Make payment
    . A pop up box titled Make a Payment for this Token appears.

    ADDITIONAL INFORMATION

    Screen capture of TMS Customer Details pop up for Make a Payment for this Token
    1. Select
      Yes
       or
      No
       to indicate whether or not the card holder initiated the transaction.
    2. In the drop-down list, select the reason for the payment.
    3. Click
      Proceed
      . The pop up box closes and the Virtual Terminal screen appears. If you selected Yes to indicate that this is a card holder-iniitiated transaction, the screen includes a Customer Presence pane of read-only information.
  8. In the Order Details pane, use the Amount and Currency fields to specify the payment amount and then click
    Next
    . The Virtual Terminal screen refreshes to show the Billing Information pane.
  9. Enter the customer information and click
    Next
    . The Virtual Terminal screen refreshes to show the Order Details, Customer Information, and Payment Information panes.
  10. Enter the payment card details in the Payment Information pane and click
    Submit
    . The Order Confirmation pop-up box appears and prompts you to continue with the payment or cancel the payment.
  11. To continue with the payment request, click
    Submit
    . The Virtual Terminal Transaction Summary page appears and shows information summarizing the one-time payment.
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