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Void a Transaction

Follow these steps to void a transaction:
  1. Click
    Payment Center
    .
  2. Under
    Status
    , select
    Pending
    .
  3. Use the search option to search by customer name, card number, or amount. Or, use the pagination controls to manually search for the transaction.
  4. Click
    and select
    Void transaction
    .
  5. Confirm that you want to void this transaction and click
    Void transaction
    , or click
    Cancel
    if you decide not to void the transaction.

RESULT

The transaction is voided. Funds held during authorization are released back to the cardholder within a week.