Refund a Transaction

Click
Payment Center
.
Use the search option to search by customer name, card number, or amount. Or, use the pagination controls to manually search for the transaction.
Click

and select
Refund transaction
.
Confirm that you want to email a receipt to the customer. Uncheck
Email transaction receipt to customer
if you do not want to send an email receipt. Update the customer's email if necessary.
Enter the refund amount if you want to submit a partial refund.
ADDITIONAL INFORMATION
The refund amount defaults to the full amount of the original transaction.
Enter a reason for the refund if desired.
Click
Submit refund
, or click
Cancel
if you decide not to refund the transaction.

RESULT