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Customer Notifications

The new Recurring Billing supports two customer notification methods: email and webhooks.

Email Notifications

Legacy Recurring Billing does not send customer notifications by email. The new Recurring Billing automatically sends email notifications to customers.

Webhook Notifications

Cybersource offers the Webhooks REST API. You can use it to subscribe to a webhook for a supported system event type. Designate a URL to receive notifications for that event. Webhooks let you respond to events with code.

Create and manage webhook subscriptions for Recurring Billing event types listed in the table. In the webhooks request message, set the

productId

API field to

recurringBilling

. Then, set the

eventTypes

API field to one of the values in the Event Type column of the table.

Recurring Billing Event Notifications
Product ID	Event Types	Description
recurringBilling	rbs.subscriptions.charge.failed	Notifies you of a recurring payment failure.
	rbs.subscriptions.charge.pre-notified	Notifies you of an upcoming recurring payment.
	rbs.subscriptions.charge.created	Notifies you of successful recurring payment.

To customize your notifications, use webhooks. For more details, see the Cybersource API Developer Center Create Webhook Security Keys to create a webhook test API request in the live, test console. You can test example requests for different payment processors.